Privacy Policy

This privacy policy explains how GreenSpin collects, uses, stores and protects personal information submitted by players who register and use the casino. The document applies to all account holders, including Australian residents who access the platform in AUD. Reading through these terms helps players understand what data is held, why it is processed and what rights are available. For questions about responsible play, visit GreenSpin responsible gambling.

What Information GreenSpin Collects

GreenSpin collects personal data at registration and during ongoing account activity. The information gathered falls into two broad categories: data provided directly by the player and data collected automatically through platform use.

Information provided at registration includes:

• Full legal name and date of birth
• Email address and password
• Australian residential address and phone number
• Selected currency (AUD) and country of residence
• Payment method details, including card numbers or e-wallet identifiers
• Identity documents submitted for KYC, such as a passport or Australian driving licence
• Proof of address dated within the previous 90 days, such as a utility bill or bank statement

Automatically collected data includes device identifiers, IP address, browser type, session timestamps, game activity logs and transaction records. This technical data supports security reviews, fraud prevention and platform performance.

How Personal Data Is Used

Data collected by the online AU casino GreenSpin is used for specific, lawful purposes tied directly to account operation. The operator, Dama N.V., processes this information under applicable data protection frameworks. Key purposes include:

• Creating and managing player accounts
• Verifying age (minimum 18 years) and identity before processing withdrawals
• Processing deposits and withdrawals in AUD and supported cryptocurrencies
• Detecting and preventing fraud, money laundering and unauthorised access
• Complying with obligations under the Curaçao CGA licence (CGA-2024-001) and Comoros/AOFA listing
• Delivering account-related communications, including bonus notifications and security alerts
• Improving platform features based on aggregated, anonymised usage data

GreenSpin does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, fraud prevention tools and regulatory bodies where required by law or licence conditions.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session continuity, remember user preferences and monitor performance metrics. Cookies do not store payment credentials or full identity documents. Players can manage cookie settings through the browser; however, disabling certain cookies may affect how the cashier and account features function. Analytics cookies help the team understand which game categories attract the most activity, supporting improvements to the lobby experience.

Data Storage and Retention

Personal data is stored on secured servers using SSL/TLS encryption. Records are retained for as long as the account remains active and for a defined period after closure, in line with the licence conditions held under CGA-2024-001. KYC documents and transaction history are typically retained for a minimum of five years to meet anti-money laundering requirements. Data stored beyond this period is subject to deletion or anonymisation unless a legal hold applies.

Player Rights and Data Access

Registered players have the right to request a copy of personal data held on file, correct inaccurate information, ask for data deletion where legally permissible and withdraw consent for non-essential processing. Requests can be submitted to the support team at support@greenspin.bet. A response is normally provided within 30 days. Identity verification may be required before any data access or deletion request is actioned.

Third-Party Services

GreenSpin integrates with external software providers, payment processors such as Visa, Mastercard, MiFinity, PayID and various cryptocurrency networks, and identity verification partners. These third parties operate under their own privacy frameworks and are contractually bound to process data only for the agreed purpose. The casino is not responsible for the privacy practices of external sites linked from the platform.

Security Measures

Account and payment pages are protected by SSL/TLS encryption. Unusual account activity triggers automated security reviews, which may result in a temporary session lock or a request for additional verification. Players are encouraged to use a strong password of at least eight characters, including an uppercase letter, a number and a special character. Keeping account details current reduces the risk of failed verification during withdrawal processing.

Changes to This Policy

GreenSpin may update this privacy policy periodically to reflect changes in regulation, platform features or data processing practices. Significant changes are communicated through account notifications or updates to the policy page. Continued use of the casino after a policy update constitutes acceptance of the revised terms. Players who do not agree with an update are advised to contact support or close the account before the changes take effect.

Contact and Queries

For privacy-related questions, data access requests or concerns about how personal information is handled, players can contact the support team via live chat, available 24/7, or by email at support@greenspin.bet. The Help Centre also contains guidance on account management, KYC requirements and data-related topics.